1- Order Confirmation:
Within 5 days of placing your order you will receive a welcome letter confirming your order.
2- Customer Service Call:
Our customer service team will call you to agree a time & date for your surveyor visit.
3- Surveyor Visit:
Six weeks before anticipated installation date. Surveys can take between 1 – 2.5 hours.
4- Order & Planning:
Typically over next four to six weeks. Survey is checked and materials are ordered.
4 weeks before anticipated fitting your installation date will be confirmed.
6- Installation Day:
Installers arrive on the day to carry out their work and fit your bespoke staircase.