Our Process

1- Order Confirmation:


Within 5 days of placing your order you will receive a welcome letter confirming your order.

2- Customer Service Call:


Our customer service team will call you to agree a time & date for your surveyor visit.

3- Surveyor Visit:


Six weeks before anticipated installation date. Surveys can take between 1 – 2.5 hours.

4- Order & Planning:


Typically over next four to six weeks. Survey is checked and materials are ordered.

5- Scheduling:


4 weeks before anticipated fitting your installation date will be confirmed.

6- Installation Day:


Installers arrive on the day to carry out their work and fit your bespoke staircase.

Request a Free Design Visit

Call us free on 0161 822 0030

or request a free design visit from one of our designers.