The use of this website and disclosure of any information to us, is optional and completely voluntary by you. Therefore by clicking “allow cookies” you are accepting and agreeing to the practices described in this policy.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
The EU Cookie Law
A cookie is a small piece of data sent from web sites you visit – such as this one – and stored in your web browser. The EU Cookie Law states that, with some exceptions, web sites must not now create and set such cookies without your explicit permission first. In the spirit of working towards compliance we would like you to know the following;
Our web publishing software sets the following cookies in your browser as part of its default behaviour. No information that identifies you personally is collected. The names and functions of these cookies are listed below.
This cookie records the date and time of your last visit, which will be today. Although it is set for all visitors it only supports functions for registered users. It will expire automatically in one year.
This cookie records the date and time of your last visit to our site prior to today. If this is your first visit, the date and time set will be as per exp_last_visit. It will expire automatically in one year.
This cookie is the cookie that is set when you click the “allow cookies” link.
This cookie records up to the last 5 pages you have visited on our site so that page redirection can be handled where appropriate. It will expire automatically when you quit your browser.
Our use of Google Analytics sets these cookies. Please see Google’s own explanation (for a technical audience) of how these are used.
We may also work with third parties to collect user data through their website for purposes of conversion tracking and serving ads targeted to users’ interests. Users can opt out of some of those third parties’ interest-based advertising through the Do Not Track functionality in their web browser.
Terms & Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/productions, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as relating to the same.Privacy Statement
We are committed to protecting your privacy. Authorised employees within the company only use any information collected from individual customers on a need-to-know basis. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.Confidentiality
In order to respond to your queries we require the collection of some of your personal information. We are registered under the Data Protection Act 1998 and, as such, any information concerning the Client and their respective Client Records may be passed to third parties in order to carry out our service and, if legally required to do so, to the authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep for an administration fee, on the proviso that we are given 60 days notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services and products. Where appropriate, we shall issue Client’s with appropriate written information or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this company will only be in connection with the provision of agreed services and products. However it is possible your data will be transferred and processed by other third party companies and individuals we employ to perform functions on our behalf. These functions include sending emails, analysing data and providing marketing assistance. We will only ever provide these companies with the information required to perform their functions and they may not use it for other purposes.Exclusions and Limitations
The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this company:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direst or indirect, consequential and incidental damages.
This company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness of a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its contents is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. By using this service you thereby indemnify this Company, its Employees, agents and affiliates against any loss or damage, in whatever manner, however caused.Log Files
We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it. Please contact the marketing department on the details provided.Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites is not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. This company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.Copyright Notice
Copyright and other relevant intellectual property rights exist on all tests relating to the Company’s services and the full content of this website.
This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this website are trade marked.Communication
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our website or via Company literature or via the Company’s stated telephone numbers.General
The laws of England and Wales govern these terms and conditions. By accessing this website and buying our products/using our services you consent to these Terms and Conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unforeseeable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unforeseeable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be constituted as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by dully authorised representatives of the Company.Notification of Changes
These Terms and Conditions form part of the Agreement between the Client and us. Accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer rights are unaffected.Product Information
At James Grace we are continuously improving our product offering and, as such, reserve the right to amend designs and specifications without prior notice. The colours of materials within this brochure are as accurate as digital imagery will allow.
The minimum order value for any James Grace staircase renovation is £2,000 + VAT however our new staircase start from about £8,000 + VAT.
From 1 July 2015, as part of the UK Calling changes, all numbers starting 0800 or 0808 were made free for consumers to call from mobile phones, as they were from landlines.
Please note that calls to the Contact Centre may be monitored or recorded
For a limited period, you can save 20% and let us pay your VAT. Offer ends 31st May 2017.