A Client Centered Service
Our client centered approach focuses our attention on our client’s specific wants and needs. We explore their décor tastes and enquire about their overall design vision, which helps us achieve high levels of client satisfaction.
Clients as Advocates
We take pride in our clients becoming so enthusiastic about their experience that they are willing to become our references. At the completion of every project we invite our clients to complete a customer satisfaction survey in which they assess the quality of our work and whether or not they would like to participate in our referral scheme. We have an ever growing list of existing clients that have agreed to provide testimonials as well as ‘before & after’ photographs of completed work. Quality you can see, from satisfied clients who have come to trust us.
A Local Approach
Our team of highly skilled designers span the UK, ensuring that you have a local contact throughout the renovation process. It is thanks to this team of highly skilled professionals that we now operate nationally, while retaining our welcoming, local presence.
Business is Personal
At James Grace, we believe all business is personal. Our business has emerged from the experience, knowledge, skills and values of its owners. We like to get to know our clients and we like them to have the opportunity to get to know us. Our client’s satisfaction has personal meaning to us and we strive to maintain the standards that keep our clients satisfied.